What Is complex care?

Complex care is a special level of support for somebody with a long-term health issue. It differs from similar specialist support, such as Domiciliary care, because it allows you or your loved one to have frequent interaction with medical professionals who specialize in the relevant area of care. Complex care will allow the customer to live an independent life.

How long can I have complex care for?

For the most part, it will depend on the specific needs of the customer. In general, you can have complex care for as long as you need it, although there are shorter term options, such as Respite Care, which is based around providing you with assistance for a few weeks, particularly if you or your carer need a break. However, if you have recently been in hospital and you require temporary help from a member of the team, to support your recovery, then you will be eligible for the Respite Care service as well.

There are two other types of care that are offered, one of which involves a live-in carer, where you can receive help 24 hours a day. This is called Live-in Care. Or, alternatively, you can have a service called Visiting Care, where you can arrange for a specially trained person to continuously be available whenever you need them.

What is live-in care?

Live-In care is where we will provide you with an assistant who is specially trained to help with your needs, and they will live alongside you on a daily basis. The carers must go through an intense application process to ensure that they have the skills, knowledge and resources to care for any set of needs. Only a small number of applicants are hired, due to the strict nature of the application process. Once they are hired, they are led through a training regime and mentored by the live-in care manager, to ensure that they are the right fit for you.

The big advantage of Live-in Care is that the carer will come and live with you, which will help to ease any concerns about having to adapting to unfamiliar surroundings such as a residential home. Another advantage is that your family will be safe in the knowledge that you have always got help at hand.

What is visiting care?

Visiting Care is tailored entirely to your needs and happiness. If you only require a few minutes of care per day, then the carer will visit your house for the exact time that you need them to. However, if you need help around the house and would prefer the carer to stay for a few hours, this can be arranged according to your needs. The carers are trained to help with everything, and that includes bathroom visits, cooking meals or household chores.

The advantage of Visiting Care is that it’s flexible. You won’t have to worry about having someone who isn’t a family member in your house all the time, and their visiting hours are up to you. If you only want their help for a few minutes a day, then that is what will be arranged.

complex care

What is respite care?

Respite care is often used to allow your normal carer to have a break from their duties. If your carer needs to go on holiday, falls sick, or needs to attend to a family emergency, then a specially trained, temporary carer can be provided for you to cover the absence. Respite care can also provide the same benefits as Live-in Care and Visiting Care – you can allow your carer to become a resident of your house for a few days, to give you continuous support, or you can arrange for them to only visit for a couple of hours a day.

However, Respite care is only a short-term measure, often for a week or two. On top of this, we can arrange a meeting between you and the carer before they begin to support you, so that you can meet them and discuss any worries or concerns you may have. This step may also help to put your family at ease, particularly when it comes to the prospect of leaving their loved one with an unfamiliar person.

What are the benefits of complex care support?

The benefits of complex care Support are that you are in the hands of trained, experienced medical professionals who will have an in-depth knowledge of your condition. All of the treatment is provided according to your needs, and from the comfort and security of your own home. You won’t be asked to move into a different premises or a residential home, the carers are there to help you in the place that you feel most comfortable.

There are several conditions that complex care can help with, including:

  • Motor Neurone Disease, Stroke, Parkinson’s.
  • Catheter and bowel care.
  • Acquired brain injury or Acquired Spinal Cord injury.

And more.

The carers will gain an insight and an understanding into your condition, and your preferences, before they start working with you. Every individual that receives complex care has a specific set of needs and it is the task of the complex care staff to cater for these needs.

What is included in a complex care support plan?

The complex care plan includes all relevant information relating to the customer’s care plan. All requests and wishes will be noted down and included in the plan, particularly any special requests for the carers. Details of medication, family members, as well as contact information for medical professionals that have been involved with the customer, will all be written down. This is to ensure a reliable service, and a service which is specially created for you.

The advantage of the care plan is that it can be changed whenever the customer feels the need, and it is always reviewed every few months to ensure that it is up to date.


In summary, complex care is a care plan for someone who requires assistance with managing a chronic condition. Complex care is a versatile plan that can be adapted according to the customer’s wishes. Specially trained carers are provided who can either live with the customer, visit the customer at specific times, or temporarily look after the customer, allowing their usual carer to take a break for a few days.