Complex Care: Supporting People to Live Life on Their Own Terms

Enabling human-first support in people’s own homes, delivered by care teams highly trained in strengths-based practices, meeting people’s desired outcomes.

Autism and Learning Disability Care

Highly Trained Support Workers

An In-house multidisciplinary team of therapists

CATALYST CARE GROUP WHITE PAPER SURVEY 2024

TAKE THE OPPORTUNITY TO SHARE YOUR VOICE, PERSPECTIVES AND PERSONAL EXPERIENCES.

WE INVITE YOU TO PARTICIPATE IN OUR SURVEY TO HELP RESHAPE THE FUTURE OF HEALTH AND SOCIAL CARE, ENSURING BETTER SERVICES AND OUTCOMES FOR EVERYONE.

Human-centred Support that Everyone Deserves

Leaf Complex Care is a social care provider offering tailored complex care support primarily for autistic people and people living with a learning disability in the comfort of their own homes. We understand how challenging it can be for many individuals to live great lives in their own local communities, with the right to live the life they desire.

Aligned with people’s needs, our support workers provide person-centred and CQC-regulated care based on Positive Behaviour Support approaches. Through detailed planning, we help people who require complex care to achieve their aspirations and live as independently as possible.

Take a moment and listen to Jacob’s mother sharing her son’s care journey on maximising his life choices with Leaf Complex Care.

Play Video

We believe people deserve support that empowers them to make decisions about the care they receive based on their unique needs and personal choices.

Our services

Based on Positive Behaviour Support (PBS) practices, we provide the following services:

Leaf Complex Care’s support workers undergo a wide range of mandatory and optional training. They are fully involved in supporting people to receive care that fits their health, social and emotional needs.

Our Therapy Team

Leaf Complex Care’s in-house therapists strive to use methods of communication that suit the person, enabling caring support and trust. Our therapists’ aim is to create a presence where person-centred therapeutic intervention can impact people positively.

The In-house Therapy Team Consists Of:

Positive Behaviour Support (PBS) Specialists

Speech and Language Therapists

Occupational Therapists

CQC Ratings

Delivering the right support and the right care at the right time with the right culture are paramount. Read our CQC reports to gain more insight into our care provision and why families and care professionals utilise our services.

Rapid Response Service

Our crisis support service has been developed to help people experiencing challenging times, ensuring they can smoothly transition back home after unnecessary hospitalisations. We also work to avoid unnecessary admissions through timely intervention and support.

Get the right care in place within 4-6 hours of the initial call, depending on your location.

Consistency of Care

Recognising the evolving nature of the person’s needs is at the heart of our work because every care journey matters and our people matter. We provide:

Continuous support to 40+ families

High-quality care through 160+ support workers

Innovative support through 13+ therapy specialists

Helpful information 24/7 from our four offices in Bristol Slough, Birmingham and Somerset

Case Studies

It is all about ensuring a safe environment where people can be surrounded by the ones they love and participate in their own communities, accompanied by heart-led care teams. Please take a moment to watch our mini-documentaries.

Testimonials

Discover first-hand experiences from the families we support and gain insight into their care journeys through their testimonials.

My son, Jacob, has been diagnosed with a brain injury associated with a learning disability and behavioural difficulty. Having the care and support that Leaf Complex Care provides to Jacob, I can now work from home, knowing that Jacob is safe and is out living his life. This gives Jacob a chance to be as independent as he is. Having the right provider who can deliver holistic and person-centred care means that Jacob’s needs are being met, which means our needs are met too.

Cathy, Jacob’s mum

My son James lives with Sotos syndrome, Autism and epilepsy. He used to have escalating behaviour, but today, James is happy with his core team, and they are managing his behaviours well. With a skilled team, he now gets his own drinks from a jug, and he would never have been able to associate being thirsty and having a drink before. There is no question for me that James’ life has improved beyond measure, and without a skilled team, this could not have happened.

Jennie, James’s mum

Will has been diagnosed with Down syndrome, a learning disability, and a speech delay. Facing the challenges hand in hand with Leaf’s support workers changed everything in our lives, especially in Will’s. Through PBS practices and consistent support, Will became more stable and developed healthy habits, leading him to a much happier life. Ongoing training is also key, and I love the fact that Leaf puts emphasis on this. It is embedded in the ethics of the team.

Maurizia, Will’s mum

My son P. lives with a learning disability, Autism and several additional diagnoses. The constant worries we used to have are behind us as a family since Leaf Complex Care started supporting P. The person-centred care changed P.’s life by meeting his needs and supporting him in such an understanding way. My son has gained greater independence and lives his best life.

P.’s mum

Blog

How to Enhance Role Satisfaction Among Support Workers in Social Care

Have you ever considered how much a support worker's sense of recognition influences their role satisfaction? Their care and skills are invaluable, often serving as a lifeline. But do they feel that their efforts are adequately acknowledged and appreciated? The feeling of being recognised for your work can significantly boost morale and motivation, leading to increased role satisfaction. ...

What Case Commissioners Look for in Social Care Providers

Choosing the right social care provider involves defining care needs, researching providers, and assessing their qualifications and experience. Key considerations for case commissioners include the quality of care, range of services, accessibility, collaboration, inclusivity, and cost-effectiveness. The aim is to help people live a life that truly matters to them, providing better outcomes and improved well-being....

Why Delayed Hospital Discharge is a Harm Event

Delayed hospital discharge is a significant issue that has far-reaching implications for care recipients, health and social care providers, and the healthcare system as a whole. There is no doubt that delayed discharge negatively impacts people's health and well-being. However, it's also a financial burden on the healthcare system and contributes to hospital overcrowding, further compromising the quality of care for all care recipients....

The Future of Home Care: Innovations and Opportunities for Case Commissioners

The future of home care is being shaped by various factors, including technological innovations, policy shifts, and changing societal attitudes. The demand for home and community-based care is expected to continue growing, providing opportunities for care professionals and home care providers to expand their services and meet the evolving needs of the ageing population....

Your Feedback

Supporting people and their families will always be our priority. To continue our mission, we would love to hear your honest feedback. Your experiences help us see where we can improve in our journey to help people live their best lives.

Family of Organisations

Leaf Complex Care is part of the Catalyst Care Group, which provides comprehensive services from renowned experts with one goal in mind:  ”To improve care for the better”

Quick Links

Offices

Newsletter

We are available at all times. We make the difference with our 2-hour turnaround guarantee. 365 days a year, 24 hours a day, 7 days a week