Rapid Response Service

Let us be your support system in managing crisis situations by providing proactive care and Positive Behaviour Support (PBS) strategies

How We Can Support You

Our Rapid Response team ensures people get the right care in place within 4-6 hours of the initial call, depending on the location provided. By addressing urgent needs and offering person-centred support, our service aims to prevent unnecessary hospitalisations. By ensuring people receive timely and proper care, we provide support focused on enabling people to feel safe in the comfort of their own homes.

Discover why care professionals and families utilise our rapid response services in times of crisis through our case studies.

My son, Jacob, has been diagnosed with a brain injury associated with a learning disability and behavioural difficulty. Having the care and support that Leaf Complex Care provides to Jacob, I can now work from home, knowing that Jacob is safe and is out living his life. This gives Jacob a chance to be as independent as he is. Having the right provider who can deliver holistic and person-centred care means that Jacob’s needs are being met, which means our needs are met too.

Cathy, Jacob’s mum

My son James lives with Sotos syndrome, Autism and epilepsy. He used to have escalating behaviour, but today, James is happy with his core team, and they are managing his behaviours well. With a skilled team, he now gets his own drinks from a jug, and he would never have been able to associate being thirsty and having a drink before. There is no question for me that James’ life has improved beyond measure, and without a skilled team, this could not have happened.

Jennie, James’s mum

Will has been diagnosed with Down syndrome, a learning disability, and a speech delay. Facing the challenges hand in hand with Leaf’s support workers changed everything in our lives, especially in Will’s. Through PBS practices and consistent support, Will became more stable and developed healthy habits, leading him to a much happier life. Ongoing training is also key, and I love the fact that Leaf puts emphasis on this. It is embedded in the ethics of the team.

Maurizia, Will’s mum

My son P. lives with a learning disability, Autism and several additional diagnoses. The constant worries we used to have are behind us as a family since Leaf Complex Care started supporting P. The person-centred care changed P.’s life by meeting his needs and supporting him in such an understanding way. My son has gained greater independence and lives his best life.

P.’s mum

Rapid Response becomes the first call of support for people experiencing challenging times. If you know someone experiencing a crisis, please contact us today.

Our Service Delivery

Crisis and De-escalation Expertise

PROACT -SCIPr UK® and Positive Behaviour Support Strategies

Person-Centred Care

Find out more about our human-centred services and how our support workers provide 24-hour support in the comfort of your own home.

Our 4-Step Process

1

Fast Response on Initial Call

With a 4-6 hour turnaround guaranteed, our team is ready to provide urgent support through proactive, active, and reactive approaches and Positive Behaviour Support strategies.

2

Rapid Placement and Care Team Coordination

Our dedicated care team arrives equipped with all necessary documentation. We match our support workers with the unique needs of the person and their family, embodying a person-centred approach and ensuring a deep understanding.

3

Person-Centred Care Planning

Our team collaborates with people and families to create a personalised care plan. We streamline the process, ensuring a detailed plan is in place to guide the support.

4

Transitioning to Long-Term Care

Following de-escalation, we work to seamlessly transition individuals into long-term services and tailor support to their unique needs to help them live as independently as possible.

Family Support

We provide immediate support during a crisis by understanding the person’s needs. Then, we do regular check-ups and spend quality time with family members with one goal – to offer genuine support and peace of mind. Whether it’s having a coffee or going on a simple walk, we’re there for both the families and the supported individuals when they need support the most.

Your Urgent Support Starts Here

We want people to feel safe and regain their independence, and we believe every family deserves timely and compassionate support in times when experiencing a crisis.

Fill out the form below, and let’s begin our shared journey.