Whether it’s supporting a person to transition from a hospital to community setting, a placement breakdown or providing care and support at home, our highly-skilled and experienced Rapid Response Team delivers heart-led, proactive support to people with immediate, acute support needs and behaviours that challenge.
Our dedicated Rapid Response Service offers proactive, active and reactive structured approaches to crisis intervention, prevention and management based on best practice.
Wherever possible we will establish a therapeutic environment for people who may be vulnerable, emotional, anxious, disorientated, distressed or challenging in behaviour.
We train all our support staff in Positive Range of Options to Avoid Crisis and use Therapy – Strategies for Crisis Intervention and Prevention.
“IT IS SO GOOD TO KNOW THAT SUCH GREAT SUPPORT IS THERE FOR US AT SHORT NOTICE. WE ARE SO GRATEFUL FOR LEAF COMPLEX CARE FOR BEING FLEXIBLE AND SUPPORTIVE”
Family member of someone we support
Our RRSS team:
Are only a phone call away and can assist at any time of night or day for as long as is needed 24/7, 365 days of the year, supporting the individual and their family members
Employ proactive, active and reactive structured approaches to crisis intervention and management based on best practice
Wherever possible will establish a therapeutic environment
Guarantee to commence the initial crisis assessment within 4 hours of your call
Are trained and skilled in dealing with crisis intervention, prevention and management
Will empower the person to begin their journey of recovery by putting in place person-centred plans and positive behaviour support strategies
As your local provider of choice for people with complex care needs we’re here to provide you with urgent and longer-term care and support – when you need it most.