Complex Care: Supporting People to Live Life on Their Own Terms

Enabling human-first support in people’s own homes, delivered by care teams highly trained in strengths-based practices, meeting people’s desired outcomes.

Autism and Learning Disability Care

Highly Trained Support Workers

An In-house multidisciplinary team of therapists

Human-centred Support that Everyone Deserves

Leaf Complex Care is a social care provider offering tailored support primarily for autistic people and people living with a learning disability in the comfort of their own homes. We understand how challenging it can be for many people to live great lives in their own local communities, with the right to live the life they desire.

Aligned with people’s needs, our support workers provide person-centred and CQC-regulated care based on Positive Behaviour Support approaches. Through detailed planning, we encourage people who require complex care to achieve their aspirations with the right care at home.

What once seemed impossible is Rylee’s reality today. What does it mean to live a life of Rylee’s choosing?

2025 White Paper Publication: What people truly need is a system that listens.

Real stories. Real pressures. Real change needed.

Each person and family we serve deserve to lead self-determined lives in safe, nurturing environments. We are dedicated to upholding high standards of safeguarding through transparent policies and collaborative care. Please read our Safeguarding Statement for more detailed information.

Our services

Based on Positive Behaviour Support (PBS) practices, we provide the following services:

Our Therapy Team

Leaf Complex Care’s in-house therapists strive to use methods of communication that suit the person, enabling caring support and trust. Our therapists’ aim is to create a presence where person-centred therapeutic intervention can impact people positively.

The In-house Therapy Team Consists Of:

Positive Behaviour Support (PBS) Specialists

Occupational Therapists

CQC Ratings

Delivering the right support and the right care at the right time with the right culture are paramount. Read our CQC reports to gain more insight into our care provision and why families and care professionals utilise our services.

Rapid Response Service

Our crisis support service has been developed to enable people experiencing challenging times, ensuring they can smoothly transition back home after unnecessary hospitalisations. We also work to avoid unnecessary admissions through timely intervention and support.

Get the right care in place within 4-6 hours of the initial call, depending on your location.

Consistency of Care

Recognising the evolving nature of the person’s needs is at the heart of our work because every care journey matters and our people matter. We provide:

Continuous support to 40+ families

High-quality care through 160+ support workers

Innovative support through 13+ therapy specialists

Helpful information 24/7 from our four offices in Bristol South East, Birmingham and Somerset

Case Studies

It is all about ensuring a safe environment where people can be surrounded by the ones they love and participate in their own communities, accompanied by heart-led care teams. Please take a moment to watch our mini-documentaries.

Testimonials

Discover first-hand experiences from the families we support and gain insight into their care journeys through their testimonials.

My son, Jacob, has been diagnosed with a brain injury associated with a learning disability and behavioural difficulty. Having the care and support that Leaf Complex Care provides to Jacob, I can now work from home, knowing that Jacob is safe and is out living his life. This gives Jacob a chance to be as independent as he is. Having the right provider who can deliver holistic and person-centred care means that Jacob’s needs are being met, which means our needs are met too.

Cathy, Jacob’s mum

My son James lives with Sotos syndrome, Autism and epilepsy. He used to have escalating behaviour, but today, James is happy with his core team, and they are managing his behaviours well. With a skilled team, he now gets his own drinks from a jug, and he would never have been able to associate being thirsty and having a drink before. There is no question for me that James’ life has improved beyond measure, and without a skilled team, this could not have happened.

Jennie, James’s mum

My son P. lives with a learning disability, Autism and several additional diagnoses. The constant worries we used to have are behind us as a family since Leaf Complex Care started supporting P. The person-centred care changed P.’s life by meeting his needs and supporting him in such an understanding way. My son has gained greater independence and lives his best life.

P.’s mum

Autism Accreditation Specialist Certificate

Our services in the Midlands and Somerset have been accredited by the National Autistic Society with the Autism Specialist Award.

This recognition reflects our ongoing efforts to provide inclusive, person-centred environment, where autistic people feel understood, respected, and supported – across all our services.

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Your Feedback

Supporting people and their families will always be our priority. To continue our mission, we would love to hear your honest feedback. Your experiences help us see where we can improve in our journey to help people live their best lives.