Somerset Office

“We would like to praise Jade to the heavens. She is superb, she listens, and acts upon our concerns and worries. She has made a huge difference to Ј 's life. Since Jade came into his care, she has worked so hard to get the right staff for him and make his life so much better. We have never seen him so happy since he was living at home. “

“I am able to discuss concerns with the whole team and come to resolutions.”

“I have been impressed with their transparency when mistakes occur, supporting complex people. Although it's important to note that often these can be very small events that demonstrate the complexity of the people they support. It can be very difficult for anyone to always get things 100% right.”

”I have been very impressed with Leaf managers and staff. In a particular complex case, they have worked jointly with our LD Community Health Team and others to reduce risk and prevent a hospital admission for the person. This joint approach is really refreshing to be a part of and helps achieve positive outcomes.”

“The service is approachable and responsive to feedback we may need to provide. All are aware that often we all need to adapt delivery of care interventions to meet the needs of the person. This can only be achieved by good MDT working.”

“Тhe service works hard to meet expectations and also involve the person, their carers and advocates.”

“To be honest, my recent experiences of working with Leaf have been very positive. I would like them to maintain their excellent levels of engagement with our service.”

“They have excellent caregivers. It is never going to be perfect, but the consistency of staffing is much better, and my son has a very good quality of life.”

“The service meets my expectations in the way they care for B by offering her many opportunities to expand her lived experiences and provide as much access into the community as possible.”

“Leaf Care have met every promised expectation. They are absolutely phenomenal with my brother and respect and value everything he needs. They have very high, clear expectations, and they are always met.”

“Leaf has been absolutely phenomenal since day one of my brother's care. They have provided very high standards of care and give him the best in life. They have taken time to get to know our family and have welcomed not only my brother by ourselves too. If there is a time we are unsure on something they are always at the end of the phone. My brother had come such a long way since being cared for by Leaf!”

“We have had positive collaboration with management, and sporadic input from carers.”

”We couldn’t be more grateful for having those carers who support us and who are really helping Vladan in every aspect of his daily activities, and first time after years and years someone trying to understand him and his needs. Many thanks to Olalekan, Bonaventure, Philip, Fisayo and Dele for their support and efforts.”

“Our son is happy and has made progress with his dependency on dad.”