CQC Ratings

Prioritising people’s health and social needs at each phase of their lives with CQC-regulated support based on the CQC’s five standards of care.

‘’The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion.’’ – the CQC inspection team.

Families trust us to be there for their loved ones and provide safe, effective, caring, responsive and well-led care. This commitment is reflected in the feedback from the Care Quality Commission (CQC) and the families of the people we support.

Two of our offices, Bristol and the South East, have achieved a ‘GOOD’ rating for our support services in CQC’s all five domains.

What the CQC Says About Us

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In their latest report, the CQC highlighted how our teams work closely with each person and their family to build care plans to encourage people to live a more fulfilled community life. Inspecting teams noted that:

‘’People were supported to maintain relationships with family and friends and take part in activities of their choosing.’’

‘’People were supported by a small team of staff that knew them well. Staff knew what to do if they were concerned about the safety of the person or an allegation of abuse had been made.’’

‘’People were supported to have maximum choice and control of their lives; the policies and systems in the service supported this practice.’’

‘’Restraint was only used as a last resort, and positive behaviour plans and the consistent staff approach had seen a reduction of restraint where before it had used frequently by other providers.’’

‘’People's needs were assessed, and the right support was put in place to help them in a crisis. This was done working closely with commissioners and health and social care professionals. Feedback was good about the care and support that was in place for people.’’

Read Our Latest CQC Reports

You can read the full CQC reports about Leaf Complex Care Bristol and the South East here.

Family Feedback on Our Support

Instead of telling you what CQC usually measures, we want to show you how families themselves rate our support across our offices.

Safe

“My family member is safe at the service.”

Effective

“The team are competent, and my family member’s health has improved.”

Caring

“My family member is treated with dignity and respect.”

Responsive

‘’The team listens and involves my family member in their care.’’

Well-led

“Leadership ensures consistency and keeps families informed.”

Transparency and feedback* help us to maintain high standards of care and support, so we are committed to continuous improvement, acting on every insight to improve and strengthen our support services.

*Our care teams obtain this feedback through Family Satisfaction Surveys regularly to evaluate the quality of our support.