Helping people to live a better quality of life – at home and in their community.

As your local provider of choice for people with complex care needs we’re here to provide you with urgent and longer-term care and support – when you need it most.

We help adults (aged 18-65+) and children (up to age of 18) living with complex care needs, including:

Learning disabilityA learning disability can come in many different forms, but ultimately it means that an individual has a more limited capacity to learn than their peers. Learning disabilities also vary in severity, some people will be able to live a relatively normal life, but may need a classroom assistant or a specialist learning tutor at school. Whereas others may need permanent, full-time care to help them live their lives.
The varying limitations of a learning disability mean that an individual can either experience limitations in one specific area, such as a Dyslexic person may struggle to learn new words, or the limitations can affect their whole life, and there may be difficulties with activities such as eating, moving around or communicating.
AutismPeople with autism are likely to think, move and/or act differently to their peers. There are a lot of sensory issues with autism, and individuals with this condition may find it difficult to be in brightly lit rooms or find sudden, loud noises startling.
Acquired brain injuriesPeople with autism tend to prefer a routine and will often get upset if there is any disruption to their daily schedule. Communication and social interaction may be difficult too, with individuals sometimes lacking in emotional intelligence, meaning they may find it difficult to understand how other people feel. Autistic people may also be highly sensitive, both physically and emotionally. An individual may dislike being touched, or may become easily frustrated or upset when they are trying to complete a task.
Behaviours that challengeBehaviours that challenge, or challenging behaviour, is when a person acts in a way that will cause potential harm or injury to others, and/or cause emotional trauma to the people around them. Individuals that display challenging behaviour may lack empathy for other people, either intentionally or through a problem with their executive functions.

Behaviours that challenge can include violence, aggression, self-harming or threatening to self-harm, and any level of disruptiveness or destruction. Any type of this behaviour can be a sign that the individual is bored, they are feeling physical pain, or their behaviour can even be a sign of anxiety.
Whilst this behaviour is difficult to manage, carers or family members can find ways to recognise triggers for the behaviour and develop methods to distract the individual before they can act in a way which may disrupt a situation or harm another person.
and/or other mental health needs.
‘It is so good to know that such great support is there for us at such short notice. We are so grateful for Leaf Complex Care for being so flexible and supportive’

Family member of someone we support

Our services

Rapid Response Service

Complex Care & Support

How we deliver care

We make the people we support feel safe and supported

Our team of Senior Specialist Practitioners and Specialist Practitioners are trained and skilled in dealing with urgent care and support needs. Wherever possible we will establish a therapeutic environment for people who may be vulnerable, emotional, anxious, disorientated, distressed or challenging in behaviour.

Heart-centred approaches

By listening to, and working with, each person and their circle of support we help them plan their care and support – tailoring the support we provide to meet individual needs and requirements, goals and aspirations.

We focus on prevention, calming and early intervention

If anyone is experiencing distress and displaying behaviours that challenge – we know how to minimise the risks to themselves and to others. With the right approach and level of understanding we can quickly build a rapport to provide immediate support. We offer proactive, active and reactive structured approaches to crisis intervention and management based on best practice

Engagement and inclusion

Working in partnership with families, carers and health and social care professionals, we develop detailed support plans and risk assessments to encourage and develop independent living skills and community engagement and inclusion.

Excellence and innovation

Following a detailed assessment and understanding of the support needs required, we ensure the person’s designated care team are fully trained to meet their support needs. Training is provided by in-house specialists, local authority professionals and accredited external partners.

Available around the clock

With a 4-hour turnaround guarantee, we make the difference

24 hours a day, 7 days a week, 365 days a year
Contact us