At Leaf Complex Care, our team is at the heart of the services we deliver.
Each member of our dedicated and passionate team live by our values and these guide our behaviour in our day-to-day roles and all our interactions with those who work for us, work with us and the people we support.
Tracy is the Registered Manager for Leaf Complex Care, Bristol.
Originally from South Africa, Tracy left school at 16 to care for her mum and soon realised how much enjoyment she got from caring for someone. She also learnt very quickly the challenges carers can face.
Having worked in the care sector for nearly a decade, Tracy started her career as a Care Coordinator for one the UK’s largest independent providers of residential care for older people. Working closely with experienced and dedicated care teams to ensure loved one’s needs were met, Tracy learnt how important it is to deliver high-quality continuity of care, getting to know each individual and putting together care packages that would be unique to each and everyone’s needs and requirements.
Before starting at Leaf Complex Care, Bristol Tracy had worked as a Registered Manager for a charity providing high quality housing, care and support for older people in the South West and a leading national ‘care at home’ provider. Tracy has also worked as an Emergency Care Assistant working with paramedics as part of an emergency ambulance crew attending 999 calls.
At Leaf Complex Care, Bristol, Tracy will work closely with loved ones, their circle of support and other health and social care professionals to help plan personalised care and support – tailored to ensure we meet each individual’s needs and requirements, goals and aspirations.
“I love working with Leaf Complex Care as everyone I work with put loved ones we support and their families above everything.”
As well as being a busy mum of three boys (and three cats!) Tracy is a lifelong Liverpool supporter and she’s happiest when she’d by the sea with her family. Tracy’s favourite quote is ‘people will forget what you say and do for them, but they will never forget how you make them feel’.
You can contact Tracy on 0117 456 4799.
Tracey is the Family Relations Manager for Leaf Complex Care.
Sarah is Operations Manager for Leaf Complex Care
Mum to three, Sarah has lived experience of both moderate learning disabilities and complex needs, as well as high functioning autism and dyspraxia. Sarah has helped her eldest stepson Adam move into supported living and has become his relevant person’s representative (RPR). As an RPR, Sarah supports Adam who is deprived of his liberty under the Mental Capacity Act 2005 Deprivation of Liberty Safeguards (MCA DOLS) to ensure his rights are protected.
“Being a parent carer to my stepson who has complex care needs is a huge motivator for me. I understand first-hand the challenges families face and how hard it can be for parents to get the services they need”
After a number of years providing administrative support to range of businesses Sarah trained as a St John Ambulance volunteer – which ignited her passion for helping others and watching them develop. Whilst at St John Ambulance Sarah won Youth Leader of the Year 2014 and was invited to meet the Queen in 2016 for her services to youth.
Since then Sarah has worked for Time2Share a charity that supports children with disabilities and Contact A Family – another local charity that supports the families of children with disabilities. She has also worked Healthwatch Bristol and Healthwatch England – national and regional independent champions for people who use health and social care services.
Prior to working with Leaf, Sarah worked for a large provider of healthcare services as a Complex Care Manager supporting people with a range of complex care needs across Bristol, South Gloucestershire, Bath and North East Somerset.
“I want to help people with complex care needs and their families to access the care and support they’re entitled to. I’m passionate about delivering the highest quality of care, keeping people in their own home and active in their communities – and reducing inequalities in health and social care”
Sarah was born and brought up in Cornwall, lived in Cheltenham and Gloucestershire for several years and has lived in Bristol since 2006.
She enjoys spending time with her husband, grown-up children and little grandson. Sarah also enjoys going out with friends, theatre, cinema, live music and travelling.
You can contact Sarah on 079 6020 4357
Sharon is the Registered Manager for Leaf Complex Care, Exeter.
One of the reasons why Sharon chose a career in social care is that she is a busy mum of four boys (two who have physical disabilities) and a sister who has a physical and learning disability. Realising that she needed a degree to do what she really loved and know she wanted to make a real difference she went to university at the age of 40. And, 12 years later here she is – a Registered Manager for Leaf Complex Care, Exeter.
Having worked in various roles across social care, Sharon is a passionate advocate and supporter for those living with complex care needs, ensuring their voice is heard.
Sharon Jones is a highly experienced Care Manager with over 25 years’ experience in complex care, specifically in advocacy and children’s services, offering a wealth of both personal and professional experience. She has been an Operations Manager for a registered charity supporting adults with learning disabilities and mental health difficulties and a Development Manager for a user-led organisation supporting adults with physical, leaning disabilities and sensory impairments – and the carers that support them.
Since moving to Devon, Sharon has taken on several interim roles across the social care sector gaining experience in local authorities, including working as Interim Manager of residential children’s homes for young people with learning disabilities and adverse childhood trauma.
Sharon moved to Devon five years ago with her partner and lives just outside Exeter and has two cats. She enjoys all types of crafts and recently taught herself how to crochet.
You can contact Sharon on 07469 857071
Adam Humphrey is a Senior Coordinator at Leaf Complex Care.
Within my first few months of joining The Catalyst Care Group and working for our sister company Nurseline, I progressed from being part of the Service Partnership Team to become an Account Manager.
I later joined Leaf Complex Care as Senior Coordinator.
A key part of my current role at Leaf is to liaise, manage and place our clinicians, while guiding and assisting the families we support.
As a people person, I love working with and helping others, and I am proud to be part of the Clinician Care Team.
Outside of work, I am a goalkeeper for my local team in Bristol and play every Sunday.
Zef De Sousa is a Clinician Care Coordinator at Leaf Complex Care.
Zef, our new Clinician Care Coordinator is new to complex care, but brings a wealth of experience from his previous career in the ambulance service.
It’s important to Zef to work for an organisation where he’s able to make an impact on someone else’s life and has always enjoyed helping others.
Zef says “I am excited to start my career with Leaf and I’m keen to get to know each and every family we support. I see this responsibility as a great honour and privilege. I’m looking forward to helping those who really need our support”
You can contact Zef on 0117 456 4799